SMS Messaging Privacy Policy

Effective Date: 09/24/2026

United Neighborhood Centers of Milwaukee, Inc. dba UNCOM (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you interact with our SMS messaging services.

This SMS Messaging Privacy Policy explains how we collect, use, disclose, and protect information in connection with text messages sent by or on behalf of United Neighborhood Centers of Milwaukee.

Information We Collect

When you opt in to receive SMS messages from us, we may collect and process information such as:

• Your mobile telephone number;
• Your name and other contact information you voluntarily provide;
• The content of text messages you send to us or receive from us;
• Information about your SMS preferences, including your consent and opt-out status;
• Records of your interactions with our messages, such as delivery and engagement information; and
• Other information you voluntarily provide in connection with our products, services, or customer support.

We may also receive limited technical information from our SMS service providers, such as message delivery status, carrier information, and timestamps.

How We Use SMS Information

We may use information associated with our SMS program to:

• Send the text messages you have requested or authorized;
• Provide customer service and support;
• Send appointment reminders, account notifications, transactional messages, or other service-related communications;
• Process and respond to requests or inquiries;
• Maintain records of consent and communication preferences;
• Monitor and improve the performance, security, and reliability of our messaging program; and
• Comply with applicable laws, regulations, and legal obligations.

We do not use your mobile telephone number for purposes unrelated to the SMS program without an appropriate legal basis or your consent where required.

SMS Consent

By providing your mobile telephone number and affirmatively opting in to receive SMS messages from us, you consent to receive text messages from UNCOM at the number provided.

Message frequency may vary depending on your interactions with us and the type of messages for which you have subscribed.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of working with UNCOM or participating in UNCOM programs.

Your consent to receive SMS messages is not required to use our products or services unless a particular messaging service is necessary to provide a service you specifically request.

Types of Messages

Depending on the program for which you have opted in, messages may include:

• Appointment and scheduling reminders;
• Order, account, or service notifications;
• Customer support communications;
• Security or authentication messages; and
• Operational notifications.

The types and frequency of messages you receive will depend on the SMS program and your relationship with us.

How to Opt Out

You may opt out of receiving SMS messages at any time by replying STOP to the message from which you wish to unsubscribe.

After you send STOP, we may send a confirmation message indicating that you have been unsubscribed. After that, you will no longer receive SMS messages from the applicable program, except where permitted or required by law, such as a response to a direct request or certain essential service communications.

You may also contact us using the information provided in the Contact Us section below to request removal from our SMS program.

If you have subscribed to multiple SMS programs operated by us, opting out of one program may not automatically unsubscribe you from other programs for which you separately provided consent.

Help

For assistance with our SMS program, reply HELP to any message or contact us at:

United Neighborhood Centers of Milwaukee, Inc.

1609 W. North Ave. Suite 101

Milwaukee, Wisconsin 53205
info@uncom-milw.org
(414) 978-2000
https://uncom-milw.org

Sharing of SMS Information

We do not sell or rent your mobile telephone number or SMS consent information to third parties for their own marketing purposes.

We may share information with trusted service providers that perform services on our behalf, such as:

• SMS and telecommunications providers;
• Customer relationship management and customer-support platforms;
• Cloud hosting and information technology providers;
• Analytics and security providers; and
• Professional advisers, auditors, or legal service providers.

These service providers may access information only as reasonably necessary to provide services to us and subject to appropriate contractual or other safeguards.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, governmental requests, protect our rights or property, prevent fraud or abuse, or protect the safety of our customers, employees, or others.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of use and sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with third parties for their own marketing purposes.

Data Retention

We retain SMS-related information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and legal records, resolve disputes, enforce our agreements, and comply with applicable legal obligations.

We may retain records of your SMS consent and opt-out requests for as long as reasonably necessary to demonstrate compliance with applicable requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding personal information we maintain about you, including rights to access, correct, delete, or restrict certain uses of your information.

To submit a privacy request, contact us at:

info@uncom-milw.org

We may need to verify your identity before completing certain requests.

Children’s Privacy

Our SMS messaging services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children in connection with our SMS program in violation of applicable law.

Changes to This Policy

We may update this SMS Messaging Privacy Policy from time to time. When we make material changes, we may provide notice through appropriate channels.

The updated policy will be posted at:

Your continued use of our SMS services after an updated policy becomes effective will be subject to the updated policy to the extent permitted by applicable law.

Contact Us

If you have questions about this SMS Messaging Privacy Policy or our SMS practices, please contact:

United Neighborhood Centers of Milwaukee, Inc.

1609 W. North Ave. Suite 101

Milwaukee, Wisconsin 53205
info@uncom-milw.org
(414) 978-2000
https://uncom-milw.org

Last Updated: 09/24/2026